Privacy & Policy

Last updated: September, 2024

At RootsTV, we value and prioritize the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your information when you use our OTT streaming service. By accessing or using RootsTV, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information 

When you sign up for an account, we may collect personal information such as your:

- Name

- Email address

- Phone number

- Payment information (for subscription services)

b. Automatically Collected Information 

We may also collect certain information automatically when you use the RootsTV service, including:

- IP address

- Device information (e.g., device model, operating system, browser type)

- Viewing history and preferences

- Log data (e.g., access times, features used)

c. Cookies and Tracking Technologies 

We use cookies, web beacons, and other tracking technologies to improve your experience, customize content, and collect aggregate data about how you interact with our platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To provide, operate, and improve RootsTV services

- To personalize content recommendations based on your viewing history

- To process payments for subscription services

- To send you service-related notifications and updates

- To respond to your inquiries and provide customer support

- For internal research and analytics to improve the platform

- To enforce our Terms of Service

3. Sharing Your Information

RootsTV does not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

- Service Providers: We may share your information with trusted third-party providers who assist us in operating our platform, processing payments, or performing other functions necessary for the service.

- Legal Compliance: We may disclose your information when required by law or in response to legal processes (such as a court order or subpoena).

- Business Transfers: In the event of a merger, acquisition, or sale of RootsTV assets, your information may be transferred to the new owner as part of the transaction.

4. Your Rights and Choices

 You have certain rights regarding your personal information, including:

- Access and Update: You can review, update, or correct your personal information by logging into your account.

- Delete Account: You may request to delete your account and associated personal information at any time.

- Opt-out: You can opt out of receiving promotional communications by following the unsubscribe instructions in emails or contacting us directly.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to provide the RootsTV service, comply with legal obligations, resolve disputes, or enforce agreements.

7. Children's Privacy

Compliance with Privacy Laws: Indian privacy laws, as well as global standards, require platforms to obtain parental consent before collecting, using, or sharing personal information from children under 13. To ensure compliance, RootsTV restricts access to children under 13 unless they have parental consent.

By allowing access with parental consent, RootsTV ensures it meets the necessary legal requirements and helps protect the safety and privacy of younger users.

8. International Users

If you are accessing RootsTV from outside India, please note that your information may be transferred to, stored, and processed  where our servers are located. By using our service, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform. Your continued use of RootsTV following the changes signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: 

Email: support@rootstv.com 

Phone: +91 7628911644

By using RootsTV, you agree to the terms outlined in this Privacy Policy.